Research proposal customer satisfaction banking sector
In: Business and Management. Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort.
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Research Proposal: Customer Satisfaction Essay
Research Proposal of Customer Satisfaction - Term Paper
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Research Proposal of Customer Satisfaction
Impact: What value a product would augment better than the competitors and how a product is facilitating the target market better than the alternatives. Proof: It is the endorsement that a specific product has delivered specific values in the most cost effective manner to gain customer satisfaction. Cost: It is the value a customer is expecting to get from a product paying a certain amount of money.
This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. A sample of respondents was selected, out of the total number of 66, customer population. Structured questionnaires and interview were used in collecting the data. Descriptive statistics was adopted in analyzing the data from the respondents. The results revealed that there is a significant relationship between quality of service and customer satisfaction.
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